Shipping Policy

1. Shipping Rates & Delivery Time We offer the following delivery options within the UK:

We currently offer flat rate shipping, very soon we will update our shipping rates and options. Our current fixed rate is £5.00.
Free Shipping for orders over £200.00.
All orders are processed within 1-2 business days. Please note that we do not ship on weekends or public holidays.

2. International Shipping At this time, we only offer shipping within the UK.

3. Order Tracking Once your order is dispatched, you will receive a confirmation email with tracking details. Please allow up to 24 hours for tracking information to update.

4. Delivery Issues If your order hasn’t arrived within the expected timeframe, please contact our support team at [email protected] . We are not responsible for delays caused by the courier service, but we will assist in tracking your package.

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Returns Policy

We want you to be completely satisfied with your purchase. If you are not happy with your bought product for any reason, you can return it under the following conditions:

1. Return Timeframe

You can return unopened, unused products within 15 days of receiving your order for a full refund or exchange.
Items that have been opened or used are NOT eligible for return or refund.

2. Conditions for Returns

The item must be in its original packaging and condition.
Proof of purchase (order number or receipt) is required for all returns.

3. How to Initiate a Return

To start a return, please contact us at [email protected] with your order number and details of the product you wish to return.
We will provide instructions on how to send your item back.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the product is defective or the return is due to an error on our part.
We recommend using a trackable shipping service for returning items.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5-7 business days, and the credit will automatically be applied to your original method of payment.